Meet some of the guys at BPO24hour.com
BPO 24 hour services has been built on the fact companies seem to be getting rid of too many staff too quick. Often in key sectors and I just wonder where is the idea to downsize coming from?
Are we complaining? Of course not from BPO 24 hour services point of view but from someone who often needs not only a virtual assistant but often an assistant in person for specific tasks I can understand the frustration from a corporate worker point of view. But even then are we part of the problem?
One of my uncles spends Saturday processing work documents and Sunday printing and processing safety documents with his wife. These are not his tasks and its well below his position in the company but the fact remains that there is nobody else available to do it. You can only delegate so far and with the slicing of the corporate profit knife its often a slicing away at things we do need for things we don’t. Who is going to agree to a pay cut to save jobs further down the corporate ladder? Not many I am sure. What happens is a slicing and dicing of parts of the business which often don’t impact the person making the decisions.
The yes men have actually been exploiting some of these issues and others because the corporate world is often easy to manipulate and not all for good reason. I for one can see a major problem in the culture of downsizing and getting rid of assistants and secretaries. The realization will come about eventually that many of the chores absorbed by corporate workers from their assistants that no longer exist has to come about at some point. I am aware that there was no doubt abuse in the decades that have passed but also the work culture has changed. The fact that when I carried out a project worth millions and couldn’t get an assistant that worked for the company capable of doing basic spread sheet entry or full-time shows that there is a huge problem where I was. At the same time its becoming the norm in many companies.
Outsourcing to virtual assistants is part of the solution but not all of it. There still has to be key people on the ground. Having a virtual assistant organize a calendar and meetings as well as doing most office chores makes life more efficient. But adding to that having an in house secretary or administrator for a team of directors or senior staff often is cost affective as a buffer. There are many ways that corporate time is taken up and often it can be with dealing with things that aren’t a priority such as someone in another company calling you direct about a minor issue that should go via someone else at a lower level, or dealing with things like sales calls that should never reach the person in the first place. A strong assistant in the office can deal with those problems and it wouldn’t take long to see the benefit of how much money they save the company in productivity time of the other people in the office.
Just lately we have started doing more on the virtual assistant side of the business as we have started to see clients just wanting 1 – 2 hours a day of services. This is normally for reading their emails and responding as well as things like managing their Facebook and Twitter pages by responding to comments and posting information.
The fact is the web is an ever changing beast and many things seem to be getting pushed upon us for the benefit of search engine ranking. How many years ago would it have been where commenting and posting photos on the web would have been seen as wasting time at work? Today content is king and its more to do with keeping sites and pages up to date than anything else.
For us we don’t mind, we have virtual assistants happy to do 2 – 4 clients daily tasks and for the companies or people (yes some people actually do it as well for their groups etc.) as its a bit of variety from the other work we get up to. Just wasn’t a venture I had originally envisioned as being something we would be doing.
But like many other things on the web its a constantly evolving scenario, I wonder what will be next. We have a new concept coming up which I think many companies will be interested in that we are working with one of our clients with. Adds a bit of a twist to sending and receiving emails but we will leave that to another post.
Right now is a bit frustrating as we are getting to the crossroads where we can suddenly either leap forward or be stuck where we are until we get some more clients on board. Its surprising to think we started with 5 agents and now have 20+ . We have a client looking to add another 27 but for me I like to have more smaller clients. Much rather have 40 people employed with 10 clients as it allows for issues like this week. Clients server went down so then its a case of stopping his campaign, if the agents could have transferred onto another campaign straight away because of lots of small clients everyone would have worked all week.
So this is why we are needing another new business manager, we are keeping the current one but needing to add another. The job involves hunting down new clients and converting them into ongoing clients with us. In return you will gain a percentage of every sale you bring in on an ongoing basis. For example if your client renewed you would still be getting paid until they eventually stop working with us. In reality though you could find yourself making some serious money as we want to keep our clients renewing.
We have good staff here and I want to continue to grow the company with them. But this is why I need another new business manager. We pay well and as such you need to be able to keep all our agents busy. How you get the clients onboard is no doubt a mix of calling, emailing and searching for them.
Can you do it? Ideally need someone experienced in this role as its not an easy job to start.
Bad start to the week when we had a power cut swiftly followed by the telephone exchange being damaged by the surge of the power coming back on.
We already have two connections on different networks and now having to add a third to make sure we can operate 100%. We already invested in a generator to keep the power on and we will have to invest in yet another generator later in the year as we grow.
But with a country promoting itself as being a fantastic place to outsource and BPO as number one on the planet. Isn’t it about time that the government and its infrastructure companies started playing the game too!! Companies here are already committed to bringing work to the country yet its the country that is letting companies down.
Intel recently pulled out of the Philippines with most of the blame going to the cost of electricity in the country. Yet here we are in a country full of natural gas off the Southern Islands.
About time the government stopped patting itself on the back for “job well done” when in reality they haven’t done a great job. In fact its pretty dire! They need to start waking up to the fact that Cebu and Manila could be the next Hong Kong or Singapore in the business world.
Right now we are busy with a large campaign that could see us expand to 100 people within months. But that being a telesales project what about everything else going on?
Fact is many companies out there today are struggling in some form. Even when your talking to small business owners they are thinking part-time workers over full-time due to costs. But also an uncertain future that is making them tighten their belt.
But at the same time because business is so tight shouldn’t they actually be looking to expand but in a smart way?
Because lets face it how much is the minimum wage in the U.S. or UK these days? Because in many cases for small businesses this is the main deciding factor when looking at staff. Because its simply too expensive for many job roles in a company.
For example someone processing orders for a flower store could be sat in the Philippines, doing the transactions, getting the orders and simply emailing the business owner as to when the order has to be delivered etc. in the same way programming all the delivery can also be carried out remotely. Leaving the business owner to get on with running the business instead of stuck on the phone.
In the same way generating sales and building relationships with clients can also be done from the Philippines. The weekly call to check that a customer is happy with their last order and hopefully getting repeat orders. The relationship building that leads to increased business isn’t always something the owner of a company can do or allocate time to do. But out here in the Philippines it can be managed and cost affective. To the point the extra “communication” would very likely increase the orders and customer satisfaction to a point where having the agents in the Philippines is actually increasing sales regularly.
These types of things are just examples of where people can’t see job openings in their own company yet they are there. In the same way it doesn’t take jobs from the local communities because quite simply they would never exist! Its too expensive to hire locals due to regulations and employment codes. But it doesn’t get away from the fact there is a need for the jobs to get done.
Author :- Matt Wilkie – Director @ BPO24hour.com
So we had a new batch of recruits start and when asking one how did they hear about the job. The reply was “Australia”. Which was a little odd considering we hadn’t advertised anywhere in Australia.
But even more so is that the new starter was also a friend of my wife and you would expect finding out about vacancies would have gone through the usual bamboo telegraph, word of mouth.
But no, an aunt in Australia had found out indirectly about the vacancies in Minglanilla and had informed their relative. Not sure if directly or indirectly but just odd how far the advertisements we put out have reached. Even more so when people in the town are still yet to read them while people in another country have already read.
But not complaining too much as of late as the recruitment advertisements have brought in a steady stream of experienced and new telesales agents as well as getting our first full-time content writer and blogger.
The business is starting to develop and looking forward to adding more agents in the next few days. Question I am wondering though is “how do we reach more local experienced agents?” If someone had to hear all the way from Australia about the jobs??